The Government of the Punjab has implemented a series of measures to strengthen service delivery and citizen satisfaction. The Punjab Transparency and Right to Information Act 2013 makes it mandatory for the public bodies to provide stipulated government held information to the public. The Industries, Commerce, Investment & Skills Development Department is proactively providing the information for citizens under RTI.

• The Punjab Transparency and Right to Information Act 2013

Under Article 19-A of the Constitution, RTI (Right to information) is a fundamental right of every citizen of Pakistan to have the right to have access to information in all matters of public importance subject to regulation and reasonable restriction imposed by law. A citizen in addition to a government department can also have access to information of a private body which is substantially financed by the government. RTI is based upon the principle that citizens being tax payers are owners of public information. RTI boosts transparency, accountability, elimination of corruption and improvement of public service delivery.